よくある質問 Frequently Asked Questions

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Frequently asked questions

What is the application deadline?

We accept the application by 11:00 am on the day before the day to use our rental item.

Can I apply other than the reservation site?

Sorry, you can’t. We only accept the application from the reservation site.

How can I choose the size of equipments?

For standard rentals, please see the reference below

Equipment Guide Size Equipment Guide Size
Ski Your height ? 10cm Snowboard Your height ? 15-20cm
Ski pole Your height ? 40-50cm Wear Your clothes size
Helmet Your helmet size    

Boot Size conversion table

Japan US(Men) US(Women) EUR
21.0cm 3 4 32
21.5cm 3.5 4.5 33
22.0cm 4 5 34
22.5cm 4.5 5.5 35
23.0cm 5 6 36
23.5cm 5.5 6.5 37
24.0cm 6 7 38
24.5cm 6.5 7.5 39
25.0cm 7 8 40
25.5cm 7.5 8.5 41
26.0cm 8 9 42
26.5cm 8.5 9.5 43
27.0cm 9 10 44
27.5cm 9.5 10.5 45
28.0cm 10 11 46
28.5cm 10.5 11.5 47
29.0cm 11 12 48
29.5cm 11.5 12.5 49
30.0cm 12 13 50
30.5cm 12.5 13.5 51
31.0cm 13 14 52
31.5cm 13.5 14.5 53
32.0cm 14 15 54
32.5cm 14.5 15.5 55

For high-performance rental, please choose the item suitable for your skiing/snowboarding style.

Can I change the size on site?

Yes, you can. Please allow us to take a moment, we are happy to arrange for your right size.

Can I add rental item on site?

Yes, you can. Additional charge will be applied.

Can I do a half-day or hourly rental?

You can rent for a half-day (Open -13:00 or 12:00-17:00). Sorry we don’t provide an hourly rental service.

My child is an elementary school student. Do we have to pay for adult or child?

The child fee is applied to children under 6th grade.

Does the wear come with accessories?

We don’t rent gloves, goggles, or caps. Please purchase at the shop.,

How can I pay?

You can pay by credit card or select to pay on site on the day.

What should I do if I need to change or cancel my reservation?

Please see the cancellation fee below.

Free cancellation fee for 3 days notice before the date of usage.
30% cancellation fee of the sales price for 2 days notice
50% cancellation fee of the sales price for 1 day notice.


Please contact us for the cancellation via telephone at the shop direct number: (025)788-0605
(From overseas: +81-25-788-0605)

What should I do if my rental equipment is damaged?

Please make sure to let us know when you return if it is damaged
We have the equipment indemnity service (payable 500yen/day).
Please note that this service is not mandatory.It is optional for you to apply with your free will.
Please see below for the claim amount for the damage.

■With the indemnity service: We don’t claim for the damage.
■Without the indemnity service: Please see the payable amount for each item below.

Rental Item Payable Amount Rental Item Payable Amount
HP Ski 40,000 Boots 10,000
HP Snowboard 40,000 Metal parts 10,000
Standard Ski/Snowboard 20,000 Wear 20,000
Ski pole 2,000 Helmet 10,000

What should I do if my rental equipment is stolen or lost?

Please make sure to avoid the rental item stolen or lost.
In case of the robbery or loss, actual expenses will be claimed.